Please let us know the exact problem, either by phone on 020 7846 9383, or by email on email@example.com. If we're able to fix the problem, we will.
If you would like to return the bike, you have two options, depending on why you're not fully satisfied.
Wrong colour, wrong size, general bad vibes: 14-day no fuss, no fret returns
If you're not completely happy with your bike for any reason at all, simply let us know within 14 days of taking delivery and return the bike for a full refund.
Please note that you will be responsible for organising and paying for the safe return of the bike.
If you need to ship the bike back to us, please email us at: Info@thebikeproject.co.uk and we'll send you the packaging instructions.
Unsatisfactory quality, unfit for purpose or not as described: 30-day returns
Under the Consumer Rights Act, you also have the right to reject any goods that are of unsatisfactory quality, unfit for purpose or not as described. You will get a full refund - including the postage cost of the return.
This right is limited to 30 days from the date you took ownership of the goods. This could be the date of purchase or the date the goods were delivered to you - whichever is later.
After the initial 30 days, you can't demand a full refund in the first instance, but you still have the right to repair or replacement.