If the box looks like it was damaged during transit, you have the right to refuse the delivery and register the damage with the delivery person.
If the bike is damaged and no longer fit for purpose, we will arrange for a collection and, of course, give you a refund in full.
If the bike is damaged, but repairable, let us know and we'll do our best to fix it!
In either case, please provide detailed photographs and a description of the damage and we can then make a claim with the delivery company to recoup costs.
Email us on info@thebikeproject.co.uk or call 020 7846 9383.