For deliveries outside of London, your bike will arrive in a massive cardboard bike box. Because cardboard boxes aren't bike-shaped, however, there will be a couple of simple fixes and adjustments to make before it's ready to ride.
Your bike will come with both wheels removed. This may sound intimidating, but don’t panic. We've made some videos for you to follow along at home. Get the whole series plus instructions on our dedicated page: How to assemble your bike.
If you're not sure or you've got any questions at all about how to put your bike together, don't guess – get in touch!
Finally, fold the box flat and keep it safe, just in case you need to send the bike back to us.
We ship our bikes in a reduced size box to help us saving on the cost of transportation. Due to the box size, we are unable to fit accessories to your bicycle, but rest assured they do come with assembling instructions and tools!
Please note that Click and Collect orders will come fully assembled and ready to ride out of the box!
If you notice any damage...
If you notice that the box is damaged when the bike is delivered to you, you must either refuse the delivery or register the damage with the delivery person.
If your bike is damaged in transit and that damage isn't registered, then we've got no way of making a claim with the delivery company to recoup costs. And that's rubbish.