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  2. Online bike shop and bike servicing

Online bike shop and bike servicing

Products, Delivery, Returns, V12 Retail Finance, Gifts for Refugees, Bike servicing

Bikes and accessories

  • Do accessories come fitted on the bike?
  • Do you sell bikes and accessories?
  • What condition are your second hand bikes in?
  • What size bike do I need?
  • Will my bike be safe to ride?
  • Can I test ride a bike before I buy it?
See all 8 articles

Bike servicing

  • What is the difference between the bike services?
  • When and where should I drop off my bike for servicing?
  • I brought my bike in for a service, when will it be ready for collection?
  • What about new parts? Can I use my own parts?
  • What's the deal with the courtesy bike?

Delivery

  • How much does delivery cost?
  • Where do you deliver?
  • When will my order arrive?
  • Do I need to be at home when the bike is delivered?
  • How will my bike be packaged? Is it fully assembled?
  • How do I assemble my bike?
See all 7 articles

Returns

  • What can I do if I'm unhappy with my bike?
  • What is your 14-day no fuss, no fret returns policy?
  • How do I return my bike?
  • How do I re-pack the bike for return?
  • I'm not happy with the accessories I bought - what can I do?
  • My bike was damaged in transit!
See all 7 articles

Gifts for Refugees

  • What are Gifts for Refugees?
  • What happens to the money when I buy one of your Gifts for Refugees?
  • Can I claim Gift Aid?
  • Do Gifts for Refugees come with something I can actually give to my friend/family/colleague?
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